As we emerge from lockdown and look to the future, we want to set out the measures we are taking to plan for the time ahead whilst ensuring we continue to deliver the highest quality service for our customers.
Please see below a set of Frequently Asked Questions that we hope will reassure you of our commitment to service at this time.
Is Medreport Fully Operational?
Yes. As the pandemic unfolded, we were very quick to enact a flexible and robust business continuity plan which has allowed us to respond to the changing situation and consistently provide a reliable, secure and fully functioning medico-legal service.
Our remote team have secure access to all company software and telephony, ensuring all aspects of our service continues securely and without disruption.
How Do I Contact Medreport?
We remain committed to doing everything possible to provide the best service, that is why customer support is now available until 10pm (Mon – Fri) and between 10am – 4pm on Saturday and Sunday.
Customer Support Phone Line : 0845 219 8200.
The postal service to our business park is much reduced and correspondence is best sent by e-mail to firstname.lastname@example.org or in the case of larger files, via Sharepoint.
If you require assistance with using Sharepoint please call 07432 736658.
Are Medreport Still Providing Medco Reports?
Yes. Working in line with the “Remote Examinations Conditions” published by Medco, we are offering all claimants the option of a remote consultation with local, experienced and approved experts.
Can Medreport Secure a Face to Face Examination for My Client?
Yes. Throughout the pandemic we have engaged with our medical partners and as lockdown eases and where appropriate, some experts are starting to book face to face consultations at venues able to provide social distancing measures.
As always, we are happy to look at any case specific enquiries and discuss all the options available to you and your client.
Can You Arrange Treatment?
Yes. Medcare is also fully operational and able to provide support for all your client’s rehabilitation and treatment needs.
If I Have Further Questions, Who Should I Talk to?
Please contact Brionie Clegg on 07432 736 658 or e-mail email@example.com .